Consumers have a right of rescission of 14 days.

“Consumers” within the meaning of the Konsumentenschutzgesetz (Austrian Consumer Protection Act, KSchG) are natural persons with whom we enter into a business relationship, without an independent economic activity being attributable to them.

INSTRUCTIONS ON WITHDRAWAL

RIGHT OF WITHDRAWAL

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you, or a third party other than the carrier and indicated by you, acquire(s) possession of the last partial consignment or the last piece.

To exercise your right of withdrawal, you must inform us, the

Heinrich Dinkelacker GmbH
Geb. 12 / Aufgang I/ OG. 3-4
Wolfener Straße 32-34
12681 Berlin

E-mail: service@n91berlin.com
Tel.: +49 (0)30 6098370-0

by an unequivocal statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

We charge a returns fee on returned pairs. This is permissible in online retail if it relates to the direct costs of return and the consumer has been properly informed of this before the purchase (Section 357(5) of the Bürgerliches Gesetzbuch (German Civil Code, BGB)).

EFFECTS OF WITHDRAWAL

If you withdraw from this contract, we shall reimburse to you all payments received from you (with the exception of the costs of delivery), without undue delay and in any event not later than 14 days from the day on which the communication concerning your withdrawal from this contract was received by us. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. With regard to the goods to be sent back, we agree with you a retention of title in your favour until your payments have been reimbursed.

You do not bear the direct cost of returning the goods if you provide the return with the returns label made available by us (confirming the link in the dispatch confirmation e-mail sent by us or requesting it via service@n91berlin.com stating your customer number).

If you do not use the returns label made available by us – that is, you send the parcel with postage unpaid or pay the postage yourself at a post office – you bear the costs arising from this procedure.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Different arrangement on return costs for Germany, Austria, Switzerland
We bear the direct cost of returning the goods if the return takes place within Germany, Austria or Switzerland.

Return labels
Without prejudice to your statutory rights, we provide you with free return labels for your return within Germany, Austria or Switzerland. The return label will be enclosed with your shipment. You can hand in the return at a parcel shop of the respective provider in Germany, Austria or Switzerland.