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High-quality Sneakers
Sustainably produced
100% made in Europe
New Arrivals
Vintage One
Original draft
Court
Men
Women
The following General Terms and Conditions apply to all orders placed via our online shop. Our online shop is aimed exclusively at consumers.
A consumer is any natural person who concludes a legal transaction for purposes which can predominantly be attributed neither to their commercial nor to their independent professional activity. A trader is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.
The contract of sale is concluded with Heinrich Dinkelacker GmbH.
The presentation of the products in the online shop does not constitute a legally binding offer, but a non-binding online catalogue. You can first place our products in the shopping basket without obligation and correct your entries at any time before submitting your binding order, by using the correction aids provided and explained for this purpose in the ordering process. By clicking the order button, you submit a binding offer for the goods contained in the shopping basket. Confirmation of receipt of your order is sent by e-mail immediately after the order has been submitted.
We accept your offer within two days by
The alternative relevant to you depends on which of the listed events occurs first.
For our service offer “Workshop”, we receive the order automatically through the shop system. In all cases, receipt of the order is confirmed immediately. We point out that the confirmation of receipt, which is usually automated, does not in itself constitute acceptance, but is merely intended to indicate that the order has been received by us and is being processed. We will therefore confirm the order separately, but, for the sake of simplicity and speed, we reserve the right to combine the acceptance with the confirmation of receipt, so that you may receive both together. We are entitled to accept your order, and thus your offer, by performing the services within five days after the goods have been sent. If you order goods and at the same time make use of the services, the offer is accepted by confirmation by e-mail.
The language(s) available for the conclusion of the contract: German
We store the contract text and send you the order data and our General Terms and Conditions in text form. For security reasons, the contract text is no longer accessible via the internet.
In addition to the stated product prices, shipping costs may be incurred. You will find more detailed provisions on any shipping costs incurred in the offers.
We deliver by shipping only. Collection of the goods in person is unfortunately not possible.
In principle, the following payment methods are available to you in our shop:
Credit cardIn the ordering process, you enter your credit card details. Your card will be charged immediately after the order has been placed.
PayPal, PayPal ExpressIn order to pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg (“PayPal”), you must be registered with PayPal, identify yourself with your access data and confirm the payment instruction. The payment transaction is carried out by PayPal immediately after the order has been placed. You will receive further information in the ordering process.
The goods remain our property until full payment has been made.
If goods are delivered with obvious transport damage, please make a complaint about such defects to the delivery agent as soon as possible and contact us without delay. Failure to make a complaint or to contact us has no consequences whatsoever for your statutory claims and their enforcement, in particular your rights in respect of liability for defects. However, you help us to be able to assert our own claims against the carrier or the transport insurance.
The statutory law on liability for defects applies.
Information on any additional guarantees that may apply and their precise conditions can be found with the respective product and on special information pages in the online shop.
Customer service: You can reach our customer service for questions, complaints and objections on telephone number 030 60983700 (Monday to Thursday from 10:00 to 17:00, Friday from 09:00 to 13:00, excluding church and statutory public holidays) and by e-mail at service@n91berlin.com.
We are always liable without limitation for claims based on damage caused by us, our legal representatives or vicarious agents
In the event of a breach of material contractual obligations, the fulfilment of which is what makes the proper performance of the contract possible in the first place and on whose observance the contracting party may regularly rely (cardinal obligations), through slight negligence on the part of us, our legal representatives or vicarious agents, the liability is limited in amount to the damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected.Otherwise, claims for damages are excluded.
The European Commission provides a platform for online dispute resolution (ODR), which you can find here . We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
For the sake of the environment, we try to keep returns as low as possible. If you order more than three pairs of shoes, we therefore charge a one-time environmental contribution of €4.95. Thank you for your understanding!
You can reach the measuring service on every product page: click "Open size finder" next to the size.
Open size finder
You can find the link to our measuring service under "Open size finder" on every product page.
Mon. - Thu. 10:00 - 17:00Fri. 09:00 - 13:00
Visit one of our three stores and get advice in person
